There will be no direct contact with the administrative officials of the Revenue Agency and instead the dialogue with the taxpayer via the web will be privileged: this is the direction the tax authorities intend to take, as explained in an interview with messenger by the general manager Ernesto Maria Ruffini.
Tax records and notices
The Fisco is ready to start over.“We have only avoided sending documents to citizens, at the request of the government and Parliament. But now we are slowly recovering. Revenue has already resumed and collection will resume in September.”. Meanwhile, to be ready for the big date, there are 175 new dates on the launch pad for September at the revenue agency. Senior Executives, who got the quest after an ancient contest ended. “And we have already launched a new competition for another 160 CEOs, which will take place next year. In addition, we asked Sna to select an additional 45 CEOs who have already entered the service. We can say that we are now past a task-critical phase. Management”.
But regardless of the abundance of executives on the horizon, as for employees How is the situation? “Over the past eight years, the number of employees has increased from 41,583 in 2012 to 31,312 in December 2020”Ruffini reveals. “But already last year we completed a competition with the arrival of 560 new officials. And on August 13, we launched a new competition for 2,420 positions: among them are tax officials, but also computer scientists, data scientists and officials who are experts. In international taxation, in legal activities, personal data protection and administrative control. tax data analysts and cyber security analysts.
Great care will be taken to fightTax evasion, as explicitly stated in the primary objectives of the Draghi government, which is why the increase in personnel will be of particular interest to this section of the tax authorities. “For the most part, resources will be allocated to the 348 Regional Revenue Offices spread throughout the Territory. 202 Collection Branches will also be added to them.”.
With the stated motive to avoid queues at the counters due to Covid, the Revenue Agency is preparing to operate without direct contact with taxpayers. “We must distinguish between the two agencies. Regarding revenue, electronic invoices, electronic transfer of tax receipts, pre-filled VAT return, VAT records on purchases and sales are now part of the daily newspaper. In short, this project is already a reality”. Even for an ordinary citizen, the tax authorities are ready. Apart from a number of computer applications, “Without going to the office, it is now possible to order the issuance of a certificate, tax code, health card, request a refund, file a tax return, which is enriched every year with additional data pre-filled by the withholding agency, file a declaration of succession, register a lease, Refer to cadastral and mortgage databases”. And most importantly, especially in the event of a downsizing, to be able to book appointments in the office: “Just think that 80 percent of the citizens who come to our offices this year have already booked an appointment, while in 2019 it was only 8 percent”Rovini says proudly.
also Collection Already ready to work remotely, given that in the given location You can request information and assistance for different volumes and notifications, find out your debt status, download, fill out and submit forms for debt repayment, request a collection suspension or reimbursement of additional payments that are credited directly to your existing account, pay for folders and activate the “If Forgot” service to receive Deadline reminders, refers to the general manager.
Another novelty that will decisively contribute to the abandonment of the method of direct contact with administrative officials is the so-called “Sportello Online”: “It will allow citizens to book an appointment online with the operator, who will be able to talk to him face to face through a video call, but without having to physically go to the counter.”. In short, everything is ready, at least in Ruffini’s plans. We should leave in the fall “With Rome and with the regions of Milan, Brescia, Bologna, Modena, Bari and Lecce, and then, gradually, also in the regions of the other provinces. Subsequently, a similar service will subsequently be carried out also in the Revenue Agency.”
At the conclusion of the interview, Ruffini finds a way to quote Adam Smith, arguing that the decision to act in this way would embody the advice of the Scottish economist, who “Since 1776 he said that every tax should be collected over time and in the manner most likely to be convenient for the taxpayer.”.
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