“The Cagliari-Rome flight impossible to buy with Volutia, I paid extra €36 from another site: congratulations for regional continuity”

It experienced difficulties in the early days of the territorial continuity that Volutia secured for Sardinia. Bruno Lovecelli, 70, a former bank manager from Cagliari, has to leave often for Rome. And he has already “combined” two unexpected events with the airline: “Saturday I was looking for a flight to the capital, on the official website of Volutia it did not appear. I checked other sites that play the role of intermediaries, there was availability but I had to pay an additional thirty-six euros just because Mediation is from a site other than the airline’s website. A complete increase,” says Lovezzelli. Which also suffers from another problem: “I have booked a flight for next Monday, back to Rome. Departure at 7:20 am and return on the same day. I entered all my data on the site, from my smartphone, but without having the possibility to download a ticket Online boarding. Loviselli initially thought about a temporary malfunction: “I called the free Volotea number, one of the operators replied that they did not provide this service yet.” In other words, mockery. “On Monday, there was nothing left for me to do but get to Elmas airport before dawn so I wouldn’t miss my flight. They were adamant in telling me that the online ticket had not yet been activated, as a service. Congratulations for regional continuity.”

The only hope is not to get caught up in the crowds with other passengers: “They promised me that they would activate more counters at the check-in desks. But if an average of 150 people leave, there will surely be chaos and gatherings. It seems absurd then that in 2021 we cannot Having a document online allows us to leave more easily.”

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Thelma Binder

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