One of the top cellular companies of Pakistan, Telenor, stated that it has taken steps to take its customer service experience to the next height with digital competencies for walk-in along with online clients.
The company has publicised its initiatives, basing on its customer centric approach and digital strategy to substantiate customer satisfaction via simplified procedures, fast query resolution and the best of all, within one interaction with the company.
The first initiative is taken to help digitalizing majority of customer centric activities at Telenor Pakistan’s Sales and Services Centres.
The automated touch-point of Digital Customer TouchPoint installed by the company will bring in the Self Servicing approach at Sales and Service Centre in Blue Area, Islamabad. Developed on modern automated machine to work on ‘customer to machine’ (C-to-M) operating model, is in its testing phase right now.
It features biometric verification device which offers GSM along with Easypaisa related services. It will also allow the customers to purchase new SIM cards in order to replace existing SIM cards. Customer will even be able to get Easypaisa account opened from this new state of the art machine.
The additional features of the machine are to be included which will be allowing you to sending and receiving money via Easypaisa, e-Load, Utility bill payments and Telenor post-paid bill payments, and much more like that.