Police at the airport to retrieve the money

A passenger traveling on low-cost airline Wizz Air has contacted bailiffs at London Luton Airport in the UK after months of waiting and failing to secure a refund from the airline. In fact, the man was forced to find an alternative to get to Portugal due to a flight being canceled by the Hungarian airline.

It’s a story Russell Quirk. In January 2022, the man booked a return flight from Luton to Faro for a family holiday planned for May of that year. However, on the morning of departure, the flight was cancelled.

“They gave us no explanation. They didn’t offer us any alternatives or an apology. I had to wake up my three daughters and tell them we weren’t on vacation anymore. My family was so angry.” At that point the man, considering that the hotel, transfer and airport lounges had already been paid, decided to find another airline and leave the next day: total cost 5140 euros including hotel and other expenses.

upon his return quirks She asked Wizz Air for compensation, and only two months later she received a refund for the cost of tickets and 274 euros for legal practice. At that point, the passenger turned to the district court to recover 5,140 euros spent on additional costs. Ignoring the verdict passed, the bailiffs went to the company’s offices. This is the response from the air carrier: “We continue to work to resolve all other outstanding disputes as quickly as possible.”