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Gyms reopen with a “surprise”: a high bill for subscribers

After months of forced lockdown, the first week of Gyms reopening, Which since last Monday (May 24) has given a sigh of relief to those who have improvised, in recent months, a rush to the home replica of unusual machines including bottles that have become weights, and a broomstick that has turned into rockers and benches.

If the queue at the entrance to contact a new ‘post covid19 bis’ gym is insufficient to discourage a return to the first day of training, the dynamics of reintegration into the sports world will likely limit adrenaline. Certainly the owners of gyms and health centers have suffered and are still suffering from the forced closure season (According to estimates by Cgia di Mestre in 2020, the sector has suffered sales losses of over 70%.But the lines chosen to welcome their customers again risk placing the weight of these losses directly on the shoulders of the consumer, who in turn is likely to fall into one of the categories affected by the crisis.

In fact, it happens, like the complaint itself Consumer union in the face of various reportsOn their return to the gym, athletes – or aspirants – had to “fight” with unnatural demands, within (and possibly exceeding) legality. a The method of work A subscriber to many sports facilities in the region and beyond, which may consist in forcing the customer to forcibly renew the season pass in order to benefit from the months that have already been paid but not used due to the closure, and most of them are at higher prices.

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“When I came back to the gym on Monday ready to train – says a girl from Lucca – at the entrance, according to protocol, I was asked to mark the date of the last renewal. After the reception reminded that I chose and paid in September (specifically in two installments) a subscription for eight Months, and that I was only able to benefit from two due to the closure of the sports facility, I checked there was a “ surplus. ” Six months. But at that point, I was told, with a strange touch of words, that the father.In order to take advantage of the six months in advance, I had to pay at least two months for the renewalMostly at a higher cost. When I was asked to clarify the legality of such an imposition, I was told that depending on the personal situation, it was possible to “possibly” make exceptions. “

In the Law of Transfer The Edict of Sustini The reimbursement issue is also dealt with in the gym. In particular, the text specifies that persons providing sports services can give subscribers to season tickets, rather than reimbursement or to carry out activities remotely when possible, a voucher of equal value to the claimed credit that can be used within six months of the end of the national emergency. .

“ The text of the Sostegni decree is clear – clarifies the consumer union -, it is up to the individual gym to choose whether to refund the money or return the unused season ticket with a voucher, But it does not in any way provide for an obligation to renew. Of course, it is possible that sports facilities, after a year of closure and in crisis due to lack of revenue from new subscribers, could offer the consumer the possibility to renew the season ticket to ‘support’ the reopening, but this cannot be determined. As a requirement. Only to use the remaining amount that the customer has already paid, who should be free to choose whether and when to extend the registration. “

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Phil Schwartz

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