Sony announced that it will withdraw the much-promoted Cyberpunk 2077 from PlayStation stores around the world citing “customer satisfaction,” following complaints of bugs, compatibility issues, and even health risks.
“SIE (Sony Interactive Entertainment) strives to ensure a high level of customer satisfaction, and therefore we will begin offering full refunds to all players who have purchased Cyberpunk 2077 via the PlayStation Store,” the company said in a statement.
It has been featured on PlayStation International websites in the US, Australia, and elsewhere.
“SIE will also remove Cyberpunk 2077 from the PlayStation Store until further notice.”
The dystopian-themed title is said to be one of the most expensive video games of all time, and its release was highly anticipated.
But the launch was not smooth, with Warsaw-based game maker CD Projekt RED on Monday issuing an apology and pledging to “fix bugs and crashes” with corrections in January and February, while also View players’ refunds Don’t want to wait.
The game’s release has been delayed twice this year and CD Projekt RED had to add health warnings after a reviewer complained that it caused an epileptic seizure.
The company said last week that it was looking at a “durable solution” to address health risks “as soon as possible”.
Despite the issues, entertainment rating site Metacritic gave Cyberpunk 2077 a score of 87 out of 100 based on 69 reviews, describing it as “an open world, action-adventure story set in the Night City, a mega-city obsessed with strength, magic, and adventure body modification.”
However, player ratings posted on the site were less optimistic, with Cyberpunk 2077 earning a score of 7.0 out of 10 based on ratings from 20,544 users.
CD Projekt RED has spent an estimated 1.2 billion zlotys ($ 330 million) to make Cyberpunk 2077, according to analysts at Polish bank BOS, making it one of the most expensive games ever made.
The company rose to global prominence five years ago thanks to its massive success The Witcher 3: Wild Hunt, a grim fantasy whose hero kills monsters with supernatural powers.
Monday’s stock numbers showed that it has lost billions in value since Cyberpunk 2077 launched last week.